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Drop us a message and we will reply as soon as we can or e-mail us at grocer@thebiggroup.co.

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FAQ

What are your operating hours?
We are open daily from 9am to 10pm.
Do you provide delivery services?
Sorry but we do not offer this service at the current moment.
What is your return and refund policy?
We accept returns with the product and tax invoice within 3 days from date of purchase.
Do you have gift vouchers?
Sorry but we are not offering gift vouchers at the moment.
How many outlets do you have?
We currently have 3 outlets – Publika, Plaza Batai and Glo Damansara.
How can I stay informed about current events, promotions and weekly special?
Just subscribe to our newsletter and you will receive the latest updates.
Do you receive bulk purchase?
Sorry but we do not receive bulk purchases.
I have a product I think B.I.G. would be interested in. Who do I contact?
You can drop us an email at grocer@thebiggroup.co. If we think that your product fits our requirements, our merchandising department will be in touch with you shortly after.
How can I sign up for Masak-Masak classes?
You may either drop by at our BIG Help Desk at Publika or email us at masakmasak@thebiggroup.co.
Do you have a member loyalty card?
Sorry but we do not provide loyalty cards at the moment.

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