FAQ

What are your operation hours?

Publika : 9.00am – 10.00pm

Plaza Batai : 8.30am – 10.00pm

IPC Shopping Centre : 9.00am – 10.00pm

DC Mall : 9.00am – 10.00pm 

The Linc : 8.30am – 10.00pm

Do you provide delivery services?
Sorry but we do not at the current moment.
What is your return and refund policy?
We accept returns with the product and tax invoice with 3 days from date of purchase
Do you have gift vouchers?
Sorry but we do not at the moment.
How many outlets do you have?

We have 4 outlets currently- Publika, Plaza Batai, IPC Shopping Centre and DC Mall.

How can I stay informed about current events, promotions and weekly special?
Just subscribe to our newsletter and you will receive the latest updates.
Do you receive bulk purchase?
Sorry but we do not receive bulk purchases.
I have a product I think B.I.G. would be interested in. Who do I contact?

You can drop us an email at contactus@big.com.my . If we think that your product fits our requirements, our merchandising department will be in touch with you shortly after.

How can I sign up for Masak-Masak classes?

Masak-Masak Classses are currently on hold

Do you have a member loyalty card?

Yes we do! You may download our BITES member app at https://thefoodpurveyor.com/bites

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