FAQ

What are your operation hours?
We are open daily from 9am to 10pm
Do you provide delivery services?
Sorry but we do not at the current moment.
What is your return and refund policy?
We accept returns with the product and tax invoice with 3 days from date of purchase
Do you have gift vouchers?
Sorry but we do not at the moment.
How many outlets do you have?
We have 3 outlets currently- Publika, Plaza Batai and Glo Damansara.
How can I stay informed about current events, promotions and weekly special?
Just subscribe to our newsletter and you will receive the latest updates.
Do you receive bulk purchase?
Sorry but we do not receive bulk purchases.
I have a product I think B.I.G. would be interested in. Who do I contact?
You can drop us an email at grocer@thebiggroup.co. If we think that your product fits our requirements, our merchandising department will be in touch with you shortly after.
How can I sign up for Masak-Masak classes?
You may either drop by at our BIG Help Desk at Publika or email us at masakmasak@thebiggroup.co.
Do you have a member loyalty card?
Sorry but we don’t have at the moment.

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